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PacketLab

Support Center 技術支援中心

We are here to help. If you encounter any issues or have feature suggestions, please reach out to us. 我們隨時為您提供幫助。如果您遇到任何問題或有功能建議,請聯繫我們。

Contact Us 聯繫方式

Email Support 電子郵箱

support@packetlab.app

Backup Email 備用信箱

packetlab@outlook.com

Response Time 回復時間

Typically within 1–3 business days. 通常在 1–3 個工作日內。

Reporting Issues 報告問題

To help us resolve your issue faster, please include the following details: 為了幫助我們更快解決您的問題,請在郵件中包含以下信息:

  • Device model (e.g., iPhone 15 Pro) 設備型號(例如 iPhone 15 Pro)
  • iOS version (e.g., iOS 18.1) iOS 版本(例如 iOS 18.1)
  • App version (Settings > About) App 版本(設置 > 關於)
  • Steps to reproduce the issue 復現問題的步驟

Email Template 郵件模板

Device model:
iOS version:
App version:
Issue description:
Steps to reproduce:
設備型號:
iOS 版本:
App 版本:
問題描述:
復現步驟: